FAQ

Frequently Asked Questions

Frequently Asked Questions

Can I buy health insurance?
If you are self-employed, a small business or large business, you can buy health insurance anytime you would like.


If you are an individual shopping for health insurance, there are two different times during the year that you can buy: Open Enrollment and a "Special Enrollment Period" (SEP).

 


What is Open Enrollment?
It is the yearly period where you can enroll in a health insurance plan without a qualifying event. 

Open Enrollment typically runs from November 1 – January 23. Enrollments for January 1st effective dates must be received by December 22nd the prior year.

 


What is a Special Enrollment Period (SEP)?
Outside of Open Enrollment individuals can enroll in a health insurance plan only if you qualify for a "Special Enrollment Period" (SEP). Please see the chart below for help in determining whether you have a qualifying event that makes you eligible to buy health insurance outside of Open Enrollment.
Small or large businesses may enroll and/or change their plan on the 1st of any month.
 

 

 

How long does it take to process my application?

During open enrollment periods, applications may take up to 10-15 business days to process.

 

All other times of the year the processing time is 1-3 business days. However, this can vary based on how complete your application is. When your application is approved, you will receive an email letting you know that your application has been approved. Once you receive this approval you can cancel your prior coverage.

How long does it take to get my insurance ID card?
It typically takes 7-10 business days to receive your physical card once your enrollment application has been approved. However, several carriers offer the ability to print a temporary ID card. See the related links below for assistance.

How do I set up recurring monthly payments?
Establishing a recurring monthly payment is a great way to ensure that your monthly premium payments are received by HSA Insurance on time. You will have peace of mind knowing that your insurance coverage is paid current. Best of all, it’s easy!
You can set up recurring monthly payments through the Client Portal.

  • Log in to the Client Portal at https://www.hsainsurance.com/MyArea/Login.aspx

  • Click on the “MAKE A PAYMENT NOW” button from your dashboard.

  • Input your checking or savings account information.

  • Choose to set up recurring monthly payments on either the 15th or 24th of each month.

  • Agree to the Terms and Conditions.

  • Click “Submit”
     

Please note: Our billing is done 35 days in advance of the coverage month. When funds are withdrawn it is for the future month of coverage. 


Example: If you choose to set recurring payments starting on August 15th or 24th then on that day we will withdraw funds for the coverage month of September. 


Please note: When the funds are first withdrawn, they will be applied to the current outstanding balance on the account. The outstanding balance may include prior unpaid insurance premiums or yearly dues and fees, such as late fees or bounced check fees. Once the account balance is paid up to date then future withdrawals of funds will be for one month’s premium. 


Login at: https://www.hsainsurance.com/MyArea/Login.aspx

How do I read my invoice?
Below is a detailed explanation of your invoice. HSA Insurance clients can login to the Client Portal at HSAinsurance.com to:

  • Make secure online payments, with automatic monthly payment options,

  • Review current or prior invoices,

  • Download and print current or prior invoices.

 

readingyourinvoice.jpg
1. Account Number 
Your six-digit account number with HSA. Please reference this number when contacting customer service or when sending any correspondence to HSA.      
2. Account Name    
The name of the company (for group coverage) or name of the primary subscriber (for individual coverage).      
3. Invoice Date    
The date this invoice was created.      
4. Due Date    
The date your payment must be received by.      
 
5. Previous Balance    
The total amount due from your previous month’s invoice.      
 
6. Payments    
The sum of all payments we received since your previous month’s invoice was created.      
 
7. Credits/Adjustment    
The sum of any corrections to your account since your last invoice, due to cancellation of coverage after your last statement, the addition or removal of dependents to or from your account, changing plans after the last invoice, etc.      
 
8. Past Due    
The Previous Balance less any Payments and Credits/Adjustments. This amount is past due and should be paid immediately to avoid cancellation.      
 
9. New Items/Charges    
Any premiums for your insurance plan, fees or dues added to or subtracted from your account since the previous invoice was issued. Previous Balance, minus Payments and Credits/Adjustments, plus New Charges equals the Total Amount Due.      
 
 
10. Total Amount Due    
The sum of Previous Balance, Payments, New Charges, minus Credits/Adjustments equals the Total Amount Due.      
 
11. Posting Date    
The date the coverage, fee or dues were applied to the account.      
 
12.  Name    
Full name of the primary subscriber.      
 
13. Plan Type    
There are 5 different plan type codes:
  • EC (Employee & Child)
  • EK (Employee & Children)
  • F (Family)
  • I (Individual)
  • TP (Two Person)      
 
14. Description    
The name of the insurance plan, fee or dues, including:
  • MBA Dues
  • Wire Fee
  • Late Fee
  • Reinstatement Fee
  • Processing Fee      
 
15. Coverage Month    
The month that subscriber is being billed for.      
 
16. Amount    
Amount of each item/charge listed.      
 
17. Total Due    
The Total Amount Due that must be paid by the Due Date.
ID Cards

 

How do I get an ID card for Boston Medical Center HealthNet?

If you do NOT have your ID number/member code:

· Call Boston Medical Center's Member Services: (855) 833-8120

If you DO have your ID number/member code:

· Login and download or print your card: https://bmchp-wellsense.healthtrioconnect.com/app/index.page?

How do I get an ID card for Tufts Health Plan?

https://support.hsainsurance.com/article/67-how-do-i-get-an-id-card-for-tufts-health-plan

 

How do I get an ID card for AllWays Health Partners?

https://support.hsainsurance.com/article/59-how-do-i-get-an-id-card-for-allways-health-partners

 

 

How do I get an ID card for Tufts Health Direct?

https://support.hsainsurance.com/article/70-how-do-i-get-an-id-card-for-tufts-health-direct-plan

 

 

How do I get an ID card for Harvard Pilgrim Healthcare?
https://support.hsainsurance.com/article/58-how-do-i-get-an-id-card-for-harvard-pilgrim-healthcare

 

 

How do I get an ID card for Health New England?

https://support.hsainsurance.com/article/62-how-do-i-get-an-id-card-for-health-new-england

 

 

How do I get an ID card for Fallon Health?

https://support.hsainsurance.com/article/60-how-do-i-get-an-id-card-for-fallon-health

 

 

How do I get an ID card for Delta Dental?

https://support.hsainsurance.com/article/54-how-do-i-get-an-id-card-for-delta-dental